Refund Policy for Products

Thank you for choosing Capelands Landscape for your landscaping needs. We strive to provide high-quality products and excellent customer service. Please review our refund policy for products below:

1. Refund Eligibility

• We offer refunds on products within 48hrs of the purchase date.
• To be eligible for a refund, the following conditions must be met:
  • The product must be unused and in its original condition.
  • The product must be accompanied by the original receipt or proof of purchase.
  • Plants must still be in good health and accompanied by the original container or packaging.

2. Non-Refundable Items

• Certain items are not eligible for refunds, including:
  • Plants that have been planted or are no longer in good health due to neglect or improper care.
  • Customized or special-order items.
  • Perishable goods.

3. Refund Process

• To request a refund, please contact our customer service team at info@capelandslandscape.co.za
• Provide your order number and reason for the refund request.
• Our team will review your request and may require photos or additional information.
• If your refund request is approved, instructions for returning the product will be provided.
• Once the returned product is received and inspected, we will issue a refund via the original method of payment within 7 days.

5. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us immediately.

6. Changes to This Policy

• We reserve the right to update or modify our refund policy for products at any time.
• Any changes will be effective immediately upon posting on our website.